Privacy Policy

Freshenquiry.com (“Website” or “Platform”), owned and operated by Sihauli Digital Pvt. Ltd., is an online business-enquiry and lead-generation platform that helps users discover, connect, and communicate with potential buyers and sellers.

We are committed to protecting the privacy, security, and confidentiality of all users who access or interact with our platform.
By using Freshenquiry.com, you consent to the practices described in this Privacy Policy.

Introduction & Acceptance

This Privacy Policy explains how Freshenquiry.com collects, uses, stores, shares, and protects the personal and business information of its users.
By registering on the Website, using our mobile app, submitting business information, or interacting with the platform, you agree to this Privacy Policy.

Freshenquiry.com may update or modify this policy at any time. Any revised version will be posted on the Website and becomes effective immediately.

We encourage users to review this page regularly to stay informed.

Information We Collect

Freshenquiry.com collects information at the time of:

• User registration
• Posting requirements or inquiries
• Listing products or services
• Communicating with other users
• Accessing certain features or submitting forms

Personal Information

We may collect:

• Name
• Email address
• Phone number / mobile number
• Company name
• Contact preferences
• Business details / product details
• Location data (if permitted)

Business Information

Such as:

• Company profile
• Product/service listings
• Catalog details
• Business inquiries
• Trade requirements

Automatically Collected Information

We gather user analytics including:

• IP address
• Browser type
• Device information
• Pages visited
• Search activity
• Time spent on the website
• Cookies and tracking data

This helps us improve platform performance and deliver better user experiences.

How We Use Your Information

Freshenquiry.com uses the collected data to:

• Improve user experience and platform performance
• Display your business listings, products, and services
• Help buyers and sellers discover each other
• Deliver platform features, updates, newsletters, and service messages
• Enable communication between interested buyers and sellers
• Provide personalized suggestions and business opportunities
• Improve security and prevent misuse

Important Note:

Information posted by users may be visible on:

• Business listings
• Product pages
• Catalogs
• Search results
• Other sections of Freshenquiry.com

This visibility allows other users to contact you directly through:

• Calls
• Emails
• SMS
• WhatsApp
• Website inquiry forms

Freshenquiry.com does not control or restrict which users may contact you once your business information is publicly displayed.

Communication & Promotional Use

Freshenquiry.com may:

• Send service-related emails
• Share updates, newsletters, or promotional offers
• Display personalized ads
• Conduct follow-up calls to improve your platform experience

Promotions may be run by Freshenquiry.com alone or in partnership with third-party companies.
Participation is optional.

Information Sharing & Disclosure

Freshenquiry.com does not sell, rent, or distribute your personal information to third parties except under these conditions:

When You Give Permission

If you expressly allow us to share or display your information.

When Required by Law

We may disclose information to:

• Government authorities
• Law enforcement agencies
• Court orders / subpoenas

Information Security

We take reasonable measures to protect user information, including:

• Secure servers
• Access restrictions
• Monitoring and review

However, no online transmission is 100% secure, and users share information at their own risk.

We recommend:

• Logging out after use
• Avoiding public/shared computers
• Not sharing passwords with anyone

User Rights & Updating Information

Users may:

• Edit or update their profile
• Modify business details
• Change contact information
• Update company information

You can request account deletion anytime. After deletion:

• You will lose access to your data
• Some information may remain in backups and audit logs

Mobile App – Data Usage (If Applicable)

For the Freshenquiry mobile app, we may also collect:

• Device information
• Phone contacts (if permitted)
• Location access (for better results)

The app experience may differ from the website due to mobile optimisation.

Virtual Numbers

Freshenquiry.com may provide virtual numbers for business inquiries.
Calls to these numbers may be recorded to monitor quality and deliver value-added services.

Cookies & Google Data Usage

Freshenquiry.com uses:

• Cookies
• Google Analytics
• Tracking tools

These help us understand user behaviour and serve relevant ads and content.

Contact Information

For questions, feedback, or concerns regarding this Privacy Policy, contact: support@freshenquiry.com