Returns & Cancellation Policy

At Freshenquiry.com, we are committed to providing a transparent, reliable, and secure experience for all users of our platform. This policy outlines how returns, cancellations, and related concerns are managed.

About Our Platform

Freshenquiry.com operates as a digital marketplace connecting buyers and sellers for inquiries, negotiations, and business communication.
We act solely as a match-making and communication platform — enabling users to interact, discuss requirements, and explore product or service offerings.

Please note:

• Freshenquiry.com does not participate in any agreement, negotiation, or transaction between users.
• We do not control, guarantee, or take responsibility for product quality, delivery, availability, pricing, legality, or authenticity.
• All purchases, orders, and deals are directly between the buyer and the seller outside our platform.

Our role is to facilitate communication — the business terms, pricing, and fulfillment remain entirely between the respective parties.

Refund & Cancellation

Since Freshenquiry.com is not a seller or service provider, we do not:

• Handle payments
• Process orders
• Deliver products
• Control or monitor transactions

Therefore:

• Freshenquiry.com does not offer refunds, cancellations, replacements, or returns for any product or service listed on the platform.
• All refund, cancellation, or order-related discussions must be handled directly between the buyer and the seller.
• Buyers and sellers are encouraged to clearly agree on terms such as price, delivery, return policy, and payment method before proceeding with any transaction.

We recommend both parties maintain written confirmation of agreed terms to avoid misunderstandings.

Dispute Handling

Should any dispute arise between users, we strongly encourage:

• Open communication
• Honest clarification
• Mutually agreeable solutions

While Freshenquiry.com may assist by providing platform-related information, we cannot mediate, enforce resolutions, or intervene in user-to-user disputes.

Need Assistance?

For any queries related to your FreshEnquiry.com account or platform usage, feel free to contact us at: support@freshenquiry.com

Our team is always happy to help with platform-related questions.