Shipping & Delivering Policy

Any capitalized terms used but not defined here shall have the meaning assigned to them under the Terms of Use governing the use of Freshenquiry.com (the “Website”).
The Website and all related services are owned and operated by Sihauli Digital Pvt. Ltd. (“the Platform”).

About the Platform

Freshenquiry.com serves as a business-enquiry and communication platform that enables users to explore, connect, and interact with potential buyers and sellers.
The Platform acts solely as a match-making medium to facilitate business conversations, requirement sharing, and lead generation.

Please note:

• Freshenquiry.com and Sihauli Digital Pvt. Ltd. are not parties to any agreement, negotiation, transaction, sale, or purchase that occurs between users.
• The Platform does not participate in pricing, product supply, fulfillment, delivery, logistics, or shipment arrangements.
• We do not control or guarantee the quality, safety, legality, genuineness, or availability of any products or services listed by users.
• Freshenquiry.com is not responsible or liable for the ability of a seller to deliver goods/services, or the ability of a buyer to complete a purchase.

All business decisions and transactions take place directly between the interacting users.

Shipping & Delivery

Since Freshenquiry.com functions only as a communication and inquiry platform, and not as a seller, service provider, distributor, or logistics handler:

• We do not offer shipping or delivery services.
• We do not manage, control, or verify the shipment or transportation of goods.
• We do not guarantee delivery timelines, logistics arrangements, or shipment quality.
• All shipping, delivery, transportation, courier, and logistics terms must be mutually agreed between the buyer and seller directly.

Users may:

• Arrange their own logistics
• Use third-party logistics services
• Agree to seller-provided delivery (if applicable)

Freshenquiry.com and Sihauli Digital Pvt. Ltd. are not involved in these arrangements and are not liable for:

• Delivery delays
• Lost or damaged goods
• Wrong/partial deliveries
• Shipping disputes
• Transportation costs
• Courier selection or performance

Such matters are strictly between the concerned buyer and seller.

User Responsibility

Users are encouraged to:

• Clearly discuss shipping charges, timelines, delivery terms, and responsibility before any transaction.
• Confirm packaging standards and shipment methods directly with the seller.
• Request tracking information (if applicable) from the seller or logistics provider.

The Platform cannot intervene, mediate, or resolve delivery-related disputes.

Need Assistance?

For platform-related queries, you may contact us at: support@freshenquiry.com