Refunds Policy

Freshenquiry.com is a lead-generation and communication platform that helps buyers and sellers connect. We strive to provide reliable services to both free and paid users. This Refund & Cancellation Policy explains when refunds are possible, how they are processed, and how you can request one.

1. When refunds are considered

Freshenquiry.com (Sihauli Digital Pvt. Ltd.) will consider a refund only when there is a verifiable deficiency in the Platform’s paid services that is solely attributable to an error, negligence or failure of our systems or staff. Examples may include:

• Paid features that were not activated despite successful payment.
• Platform functionality explicitly promised as part of a paid package but not delivered due to our fault.

Refunds will not be issued for issues caused by third-party sellers, logistics providers, payment processors, user error, or disputes between users (buyer vs seller).

2. How to request a refund

To request a refund, please email our support team with complete details:

Email: support@freshenquiry.com

Required information:

• Your Freshenquiry.com account name / company name
• Transaction ID or invoice number
• Date of payment
• Amount paid and payment method (card/UPI/net-banking/etc.)
• Short description of the issue and the remedy you seek
• Any supporting documents/screenshots

Please send the above information in one email to help us investigate quickly.

3. Investigation & eligibility

• Upon receiving your request, we will acknowledge it within 1–3 business days and begin an internal review.
• We may request additional details to complete the investigation.
• If the review confirms a deficiency that is solely our responsibility, we will approve the refund (fully or pro-rata as applicable).

4. Refund method & timing

• Approved refunds are normally credited back to the same payment source from which the original payment was made (for example: the same card, UPI ID, or bank account).
• Refunds will be processed on a pro-rata basis when only part of a paid service was at fault.
• Please allow 7–14 business days for the refunded amount to appear in your account or card statement; timing may vary depending on banks and payment processors.

5. Non-refundable items

Refunds are generally not available for:

• Charges for third-party services or subscriptions procured through or outside the Platform.
• Payments made to sellers, vendors or logistics partners for goods/services.
• Promotional fees, advertising spends, or credits that have already been consumed.
• Service cancellations requested after a paid service has already been fully delivered without any fault from Freshenquiry.com.

6. Chargebacks and disputes with payment providers

If you initiate a chargeback with your bank or payment provider before our investigation completes, we may not be able to process the refund through our system. Please inform us at support@freshenquiry.com if you have started a chargeback so we can coordinate with the payment provider.

7. Escalation & grievance

If your issue is not resolved to your satisfaction via support, you may escalate the matter by writing to our Grievance Officer:

Email: grievances@freshenquiry.com
Address: Sihauli Digital Pvt. Ltd., [insert registered office address]

We will respond to escalations as per applicable consumer grievance rules.

8. Changes to this policy

Sihauli Digital Pvt. Ltd. may modify this Refund & Cancellation Policy from time to time. Any updates will be posted on Freshenquiry.com and will be effective immediately upon posting. Please review the policy periodically.

9. Quick summary (for site placement)

If you want a short banner-friendly line to place beside checkout or payment areas: 

“Refunds on Freshenquiry.com are available only if we fail to deliver a paid service due to a platform error. To request a refund, email support@freshenquiry.com with your transaction details — refunds are processed to the original payment method on a pro-rata basis.